Use Supportbee from Claude
Add the Supportbee connection to a Space that runs Claude, then use it from every channel in that Space.
ConnectorSupportbee
Supportbee integration for Claude and Codex
Create a Supportbee connection, then control which Spaces can use its approved tools and data without pasting credentials into prompts or threads.
CategoryCustomer Support
Use Supportbee from Codex
Add the Supportbee connection to a Space that runs Codex, then use it from every channel in that Space.
Use Supportbee from Sidekick
Connect your own OpenClaw to Sidekick while type.com provides the conversations, permissions, connections, skills, and automations.
Customer Support
What the Supportbee connector can do
Supportbee organizes customer support email into tickets that a team can label, assign, and discuss without losing context. A type.com Space can ask the agent to label a ticket, route it to the right team, or leave an internal note for a colleague picking it up next.
One connection, many Spaces
Connect Supportbee once, then decide which Spaces can use it in threads, skills, automations, and coding work.
What teams do with Supportbee in type.com
Label a ticket for triage
Tag an incoming ticket by topic or priority so it's easier to filter and route.
Add the label 'billing' to this Supportbee ticket.
Route a ticket to the right team
Assign a ticket to a specific team as soon as it's clear who should handle it.
Assign this Supportbee ticket to the billing team.
Leave an internal note for a colleague
Add a private comment with context before handing a ticket off to someone else.
Add an internal comment to this Supportbee ticket explaining what's already been tried.
Representative actions
- Add Label to Ticket
Tags a ticket with a label that must already exist in the account.
- Archive SupportBee Ticket
Moves a resolved ticket into the archive.
- Assign Ticket to Team
Routes a ticket to a specific team, replacing any individual assignee.
- Create Ticket Comment
Adds a private internal note to a ticket, visible only to agents.
- Create Consequence
Creates an automated action used in rules, such as auto-assigning or archiving a ticket.
Connection
API and auth details
SupportBee provides a REST API and webhooks for customer support workflows. Integrations can manage tickets, users, labels, comments, and ticket events, or receive real-time notifications via webhook POSTs to keep external systems synchronized with the support queue.
- Source
- type.com catalog metadata
- Auth schemes
- API key
- API docs
- https://supportbee.com/docs/api
- API reference
- https://supportbee.com/docs/api/api-reference
- Official site
- https://supportbee.com/
Source links
FAQ
Questions people ask before connecting Supportbee
Can Claude manage Supportbee tickets?
Yes. With Supportbee connected to a Space, the agent can label, archive, assign, and comment on tickets directly from a thread.
How is Supportbee authenticated in type.com?
Supportbee uses an API key, added once by an admin when the connection is created, so support agents don't manage it individually.
Can ticket triage run on a schedule?
Yes. Set up a type.com automation that checks for unlabeled or unassigned tickets regularly, and the agent reports them to a channel.
Is this the same as a Supportbee MCP server?
Not exactly. type.com uses connectors and connections to give selected Spaces access to approved app tools and data. Some connectors use hosted MCP, while others use OAuth, API keys, service accounts, or custom APIs.
More customer support connectors
All Customer Support integrationsConnect Freshservice to Claude in type.com to create tickets, open service requests, and bulk-update tickets from a shared IT support thread.
Connect Gleap to Claude in type.com to archive resolved tickets, clone engagements, and add help center content from one thread.
Connect Help Scout to Claude in type.com to start conversations, add chat threads, and create customer records from a thread.
Connect Helpdesk to Claude in type.com to check agents, canned responses, custom fields, and licenses from a shared thread.